Home Basics Ltd is committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of the personal information you provide to us. We are bound by, and will abide by, the Canadian Privacy Act Principles set forth in the Privacy Act Privacy Act R.S.C., 1985, c. P-21 and any other relevant privacy rules and legislation as enacted from time to time. This includes the EU General Data Protection Regulation (GDPR) for persons located in the European Union.

About this Privacy Policy

The purpose of this Privacy Policy is to explain:

  • the scope and application of this Privacy Policy;
  • the kind of personal information the Winning Group may collect about you and how we collect the information;
  • how we use your personal information;
  • how we may disclose your personal information;
  • how we protect the information we hold about you; and
  • how you can access and manage, including transfer and delete, the information we hold about you.

This Privacy Policy applies to personal information collected by the Home Basics by any means or technology and whether we have asked for the information or not. By using the website operated by the Home Basics, or otherwise interacting with us in relation to the products and services offered by us (including at our retail stores, trade shows or participating in competitions or promotions offered by us), you consent to the Home Basics using your personal information as set out in this Privacy Policy.

Links to other sites

Our websites may contain links to other sites that are not owned or controlled by the Home Basics. Please be aware that we are not responsible for the privacy practices of such other sites and you access these sites at your own risk. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that you visit to identify how it collects and uses personal information.

What kind of personal information do we collect and hold?

In the process of conducting our business, we are likely to collect a wide range of personal information from or about you. The type of personal information we collect generally includes:

  • your name;
  • residential, shipping and billing addresses;
  • email address;
  • telephone or mobile numbers; and
  • interests and information about your transactions with us or our business partners, including the products and services we provide to you.

If you are accessing our products and services via our websites, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history on our websites and transactional data including your payment histories.

We do not generally collect ‘sensitive information’ (such as information about ethnic origin, religious or political views, health information etc.) from you.

Credit card information

We do not store any credit card information obtained at our online store, by telephone or through our websites. We pass it onto our bank or where applicable for processing. If you use PayPal to complete your transaction, your personal information (including credit card information) will be collected and used by PayPal in accordance with its privacy policy, which is available here: https://www.paypal.com/au/webapps/mpp/ua/privacy-full.

We only retain the last 4 digits for verification of your credit card on delivery. In some instances we request a copy of your driver's license and credit card to confirm delivery when you are not going to be at home or the products have been purchased as a gift to ensure the transaction is not fraudulent. This information is destroyed as soon as its accuracy is confirmed.

How do we collect personal information?

The Home Basics collects personal information directly from you:

  • when you submit it online (including via email and live chats) to a website operated by the Home Basics;
  • by telephone or facsimile; or
  • in person at one of our stores or trade shows.

There may also be occasions when we collect personal information from publicly available sources or third parties, such as via our business partners where we are responsible for delivering goods or services directly to you, or social media platforms such as Facebook, Instagram, Google Business etc.

Cookies and web beacons

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on the websites operated by the Home Basics. We use cookies to identify repeat customers and make it easier for you to navigate our site and where applicable, provide customer services to you (e.g. online live chats to assist with your purchase). If you reject cookies, you may still use our site, but your ability to use some features of our site will be limited.

Some of our business partners (e.g. tracking utility company) also use cookies and web beacons on our site. We have no access to or control over these tracking technologies. A tracking utility company uses cookies to analyze your navigation around our websites. This information is generally not personally identifiable, and is analyzed to determine user preferences and provide feedback so we can make improvements to our websites. In limited cases they can assist visitors by notifying them of transactional issues.

Information that you disclose publicly or via social media networks

The Home Basics provides contents and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). The Home Basics will not be responsible for the protection of personal information you choose to publish this way.

How do we use personal information?

The Home Basics may use your personal information for the purposes for which it was initially collected or purposes related to such initial purpose if such purposes would be within your reasonable expectations. For example, to:

  • provide you with our products and services (including warranty services, repairs and replacement of products and customer care plan services);
  • respond to questions or product requests (including via online live chats);
  • forecast your future needs for our products and services;
  • keep a record of our dealings with each other and enable us to contact you when necessary;
  • develop a data profile to enable us to tailor our services to you; or
  • (where applicable) conduct competitions and promotions in which you participated.

We may also use your personal information for purposes authorized by laws or regulations, such as to prevent or investigate alleged crime or fraud.

Direct marketing

In addition, in order to improve and better our offers and service, the Home Basics may, from time to time, use your personal information to contact you to identify promotions, competitions, products and services offered by us that may be of interest to you.

By supplying us your information, you give the Home Basics permission to communicate with you via email, SMS, MMS, social media and telephone to inform you about products and services offered by us or our business partners which are relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilizing an 'unsubscribe' facility on a communication we send to you in which case, the Home Basics will take steps to ensure you do not receive any such direct marketing information in future.

Home Basics advertise with Google. Google may show you our advertisements based on your previous visits to our site. If you do not wish to see these advertisements you can opt-out by visiting the Google advertising opt-out page here: https://policies.google.com/technologies/ads

Disclosure of personal information

We never sell, rent, lease or disclose your personal information to other organizations, except as outlined in this Privacy Policy. Personal information provided to Home Basics may be shared with the Home Basics major suppliers. In addition, we may disclose your personal information to organizations outside the Home Basics which assists us to deliver our products and services. These third parties are too numerous to list and they may change from time to time. Some examples of the types of such organizations include:

our products and services suppliers, such as for supplying products ordered by you and providing services in relation to maintenance and repairs of products;

  • financial services providers, such as our banks or third party supplier for securing payment of the products or services we provided to you, such as PayPal, and where applicable credit report agencies or debt collectors;
  • our extended warranty partner, who may wish to contact you to offer warranty services in relation to the appliance that you have purchased;
  • technology service providers, such as internet service providers, database management services, digital mail providers who send communications on our behalf, live help service providers and service providers for the prevention of fraud and protection of data;
  • mailing systems and courier companies which organize delivery of the products you have purchased; and
  • our professional advisers, accountants, lawyers and auditors.

These third parties may be located in Canada or overseas, including but not limited to the United States, the United Kingdom, the European Union.

We require these organizations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the Canadian Privacy Act Principles and any other relevant privacy rules and legislation as enacted from time to time, including the EU GDPR. These service providers are not permitted to use your personal information for their own marketing purposes.

In addition, we may release your personal information under the following circumstances:

when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency;

  • where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and
  • to appropriate persons, where your communication suggests possible harm to others.

Rate and review

If you provide a review or rating for a product available on one or more of our websites, you agree that we may publish part or all of your review or rating together with your first name and suburb.


The Home Basics uses Shopify International Ltd services. Shopify is a Canadian company, but it works with and process data about individuals across the world. To operate the business, Shopify may send your personal information outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where they send it. When they send your information across borders, they take steps to protect your information, and they try to only send your information to countries that have strong data protection laws. https://www.shopify.com/security

Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order). For information about how we respond to such orders, please review https://www.shopify.com/legal/gvtaccesspolicy

How to access and amend personal information

We strive to keep your personal information accurate, up-to-date and complete. Our Privacy Policy enables you to find out what information we hold about you and correct that information if it is wrong.

If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information. Depending on the nature of your request, we may ask the owner of the information to complete a personal information request form.

Our objective is to respond to any request within a reasonable timeframe and no later than 30 days. We will inform you if this timeframe is not achievable.

In some circumstances, the Home Basics may not be in a position to grant access to personal information, such circumstances include:

  • providing access is likely to pose a serious threat to the safety of an individual or publicly;
  • providing access is likely to unreasonably impact on the privacy of others;
  • the request for access is frivolous or vexatious;
  • providing access would reveal information which relates to existing or anticipated legal proceedings or otherwise impact on any negotiations;
  • providing access is unlawful (including being unlawful as directed by a court or tribunal order) or is likely to impact on actions being taken in relation to alleged unlawful activities relating to the functions and activities of the Home Basics; or
  • granting access would impact on a commercially sensitive decision making process.

Changes in this privacy policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes to this Privacy Policy will be published by posting an updated Privacy Policy on website operated by the Home Basics. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact us

We encourage and value your feedback. If you have any questions about our Privacy Policy, or have a problem or complaint, please let us know. We will respond to a complaint as soon as possible, but within 10 working days to let you know who is responsible for managing your complaint. We will also try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long it will take to resolve the complaint.

Our contact details are:

HomeBasics Inc.

Phone: +1 647-513-3543

E-mail: info@homebasics.store


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